- Shipping & Returns
Shipping & Returns
Orders are usually shipped from our location within 1-3 business days. We ship most of our orders via USPS Priority mail. Standard ground shipping usually has a transit time of 2-7 days once the order has shipped. We also offer 2 day express shipping for an additional charge. (Note: Express 2 day shipping does not include processing time of 1-3 days. If you need your order by a certain date, please contact us to ensure the time frame can be met.) Items that are drop shipped from the manufacturer may take a little longer and may be shipped using a different carrier.
Shipping Rates are as follows:
|$0 to $50||$6.95||$24.95|
International Shipping Policy:
All orders to Canada are shipped by USPS International for a flat rate of $24.95. It is the customer's responsibility to pay all brokerage fees, taxes, custom charges and duty fees. Free shipping offers are not available for orders shipped internationally.
International to the following countries:
Aruba, Australia, Austria, Belgium, China, Costa Rica, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Korea, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, Spain, Sweden, Switzerland, the United Kingdom and Venezuela for a flat rate of $39.95. It is the customer's responsibility to pay all brokerage fees, taxes, custom charges and duty fees. Free shipping offers are not available for orders shipped internationally.
An order can not be canceled once it has shipped to you. If the order has shipped and is refused, the customer will be responsible for shipping fees, a 20% restocking fee and will receive store credit only.
Please note that all shipping times are estimates.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed the returned item. If you need assistance, notify us at firstname.lastname@example.org. Please read the entire return policy below.
Returns must be postmarked within 14 days of receiving your purchase. Returned items must be in new, unworn condition with the original tags attached. Refunds can only be processed to the same credit card used for your purchase. Shipping charges are non-refundable. International orders can be returned for store credit only.
Some items can be returned for Store Credit only. These items include:
Sale and Clearance items
Items received as a gift
Swimwear, bodysuits, delivery gowns and nursing bras (must be unworn with the tags attached)
- Diaper Bags
Final Sale items include:
Undergarments (including tights and hose)
Items that appear to be worn, laundered, stained or have strong odors are not resalable and will not be accepted for return. Items returned after the 14 day return period will be eligible for store credit only. No returns will be accepted after 30 days. Items returned after 30 days will be returned to you at your expense.
Stella Maternity is not responsible for items damaged during washing or dry cleaning or the fit of an item after the 14 day return period. Please make sure to insure your return as we are not responsible for damages or lost packages when returning items.
Due to limited inventory on select items, the best way to make an exchange is to place an order for the item you want and return the unwanted item. You will be charged for the new item when it ships and you will be refunded for the unwanted item when we receive it back.